Ethics in Social Media Marketing: Responding to the Boston Tragedy

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Let’s examine two brands’ actions last week, during the frightening events in Boston: one from NBC Bay Area and the other from Ford.


Joshua Belliveau‘s insight:

During any tragic event we see many messages of hope and support from people and companies posted online.  If you’re thinking of sending such a message for your brand, be sure you step back and review your messaging.  Have others review it to ensure your social media message isn’t actually going to damage your brand.  When emotions are already high, the public will quickly see through your attempt at free publicity if it is not, in fact, a sincere message of hope for those affected.  Have you seen brand messages that angered you?  What were they?

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About Joshua Belliveau

Josh is the President and Founder of Bell Web Works. He has actively worked on developing and enhancing websites since 1997. He has helped customers in a variety of industries: State and Federal Government, Healthcare, Sports, Construction, Real Estate, Photography, and Non-Profits, to name a few. He holds a Master’s Degree in Business Administration (MBA), along with a Bachelor of Science degree in Electrical Engineering and Computer Science. After achieving his MBA degree Josh was inducted into Appalachian State University’s Cratis D. Williams Society as well as the International Honor Society Beta Gamma Sigma for his academic achievements in the study of business. Josh also serves as a member of the Executive Board for the North Carolina Association for Institutional Research. He also has worked for several years within a Higher Education setting serving as a Business Intelligence Technical Lead. He consults with, and aids, small businesses with their internet marketing ventures through his company, Bell Web Works. You may also reach him via Google+.

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